If you are experiencing issues with the myBruusgaard portal, such as pages not loading, buttons not responding, or unexpected errors, this article covers the most common causes and what you can try before contacting support.
Quick fixes
Try the following steps in order. Most portal issues are resolved by one of these:
Refresh the page — Press F5 or Ctrl+R (Cmd+R on Mac) to reload.
Clear your browser cache and cookies — Outdated cached data can cause the portal to behave unexpectedly. See your browser's help pages for instructions on how to do this.
Try a different browser — If the issue persists, open the portal in another browser (for example Chrome, Edge, or Firefox) to rule out a browser-specific problem.
Check your internet connection — The portal requires a stable internet connection. If your connection is slow or unstable, some pages may fail to load.
Try again later — In rare cases, the portal may be temporarily unavailable due to maintenance or updates.
If you are in the middle of a test and experience issues, see Taking a test for information about test conditions and what happens if your connection is interrupted.
Browser and device support
The portal works in all major browsers. For the best experience, use an up-to-date version of Chrome, Edge, or Firefox.
Training features — including Courses, Tests, and Diplomas — work well on mobile devices. Management features such as People, Orders, and Settings are designed for use on a desktop or laptop.
Reporting an issue
If the steps above do not resolve the problem, please contact us through the chat in the bottom right corner of the portal. To help us investigate, it is useful if you can provide:
What page or section of the portal you were on
What you were trying to do and what happened
What you expected to happen
What browser and device you are using
If possible, a screenshot of the issue will help our team investigate faster.
Frequently asked questions
The portal is loading slowly
The portal is loading slowly
This is usually caused by a slow internet connection. Try refreshing the page or switching to a more stable network. If the issue continues, try clearing your browser cache.
I see a blank page or an error message
I see a blank page or an error message
Try clearing your browser cache and cookies, then reload the page. If the issue persists, try a different browser. If you still see the error, contact us through the chat and let us know what the error message says.
A button or link is not working
A button or link is not working
Refresh the page and try again. If the problem continues, try a different browser. Some browser extensions (such as ad blockers) can interfere with the portal. Try disabling extensions temporarily to see if that helps.
I was logged out unexpectedly
I was logged out unexpectedly
Your session may have expired. Sign in again at my.bruusgaard.no. If you are unable to sign in, see Signing in and password reset.
Still need help?
If you are still experiencing issues after trying the steps above, just let us know through the chat and we will investigate further.