Activating your account

When you are invited to myBruusgaard, you will receive an email with a link to set up your account. Follow these steps:

Click the link in the invitation email.
Enter the email address where you received the invitation.
Enter the 6-digit verification code sent to your email. The code is valid for 3 hours.
Vessel Administrators only: choose whether the account is for you personally or for a position on board. See "Personal or shared account" below.
Fill in your name, position, and choose a password (minimum 8 characters, at least one uppercase and one lowercase letter, and one number). For a shared account, you only choose a password.

Once completed, you can sign in at my.bruusgaard.no. To learn how to update your details later, see Managing your account.

Personal or shared account (Vessel Administrators)

When you accept a Vessel Administrator invitation, the portal asks "Who will use this account?" Your choice decides how the account is named and whether it can take tests.

Just me

A personal account in your own name. You can take tests, and your diplomas are issued in your name and follow you to other vessels. Choose this if the email address is yours.

A position on board

A shared vessel account for a position such as Master or Chief Officer, where the email address is handed over when the crew changes. The account is named "[Vessel name] Shared" and is used for admin work only: inviting people, setting required training and ordering test licenses. It cannot take tests or receive diplomas. Choose this if the email address stays with the vessel, for example master@ or choff@.

Both account types have the same Vessel Administrator rights. Crew Member and Company Administrator invitations do not have this choice.

Taking tests with a shared account

If you set up a shared account and also need to take tests yourself, the portal asks "Do you take tests yourself?" as the last step. Enter your personal email address and click "Send invitation". You will be invited as a Crew Member on the same vessel. Use the shared account for admin work and your personal account for training and diplomas.

You can also do this later: sign in to the shared account, open any test, and click "Invite personal account".

Signing in

Go to my.bruusgaard.no and enter your email and password. If you have forgotten your password, click "Forgot password?" to receive a one-time code by email.

Note: The "Forgot password" function only works for accounts that have been fully activated. If you have not yet completed the steps above, please use the link in your invitation email instead.

Troubleshooting

I did not receive the invitation email

Check your spam or junk folder. If the email is not there, ask your IT department to whitelist [email protected]. Your administrator can resend the invitation from the People page in the portal.

The invitation link is not working

Invitations are valid for 3 months. If yours has expired, contact your Vessel Administrator or Company Administrator to send you a new invitation. Make sure to use the link from the most recent email.

I chose the wrong account type

If you have not created the account yet, go back in the setup and choose the other option.

If the account has already been created, contact us through the chat. We can convert a personal account to a shared vessel account for you. If you need an account in your own name instead, ask your administrator to invite your personal email address as a Crew Member.

I did not receive the one-time code

Check your spam or junk folder first. On the code page, you can request a new code using "Send a new code" once the countdown has finished.

If the code still does not arrive, your company's email server may be filtering it. This can happen even when other emails from us are delivered. Ask your IT department to whitelist [email protected].

If the problem persists, contact us through the chat and we will help you find a solution.

My one-time code has expired or is not accepted

One-time codes are valid for 3 hours. If your code has expired, request a new one using "Send a new code" on the code page. Always use the code from the most recent email.

I see "email doesn't match the invitation"

This means the email address you entered does not match the one your invitation was sent to. See Why does it say "email doesn't match the invitation"? for how to resolve it.

The button in the invitation email does not work

Scroll to the bottom of the invitation email. There is a fallback link that you can copy and paste directly into your browser. This can happen with some email clients that strip or block buttons.

"Forgot password" is not working

This usually means your account has not been fully activated yet. Please use the link in your invitation email to complete the setup process first.

My old login details are not working

If you previously used an older version of the portal, you will need to activate a new account. Check your inbox for a new invitation or contact your administrator to request a new invitation.

Setting up your account